Frequently Asked Questions

All that is needed to create a timeline, customize and share it is for free, no credit card required! For a detailed list of features available in each plan and limits see comparison between free and paid plans. Some features have aPublic previewbadge next to them. This just means that we're testing these features out and they may change in the future.

First - less limits! - on timelines creation, timeline collaborators added, monthly timeline generations, way more storage space for media added. Then - features not available on the Free plan like the ability to save generated timelines or see insights of your public timelines - number of views, number of times it was marked as favourite and more! For a full list of features available in each plan and limits see comparison between free and paid plans

To subscribe to a paid plan, go to the Pricing page, choose monthly or yearly plan, your preffered currency and click on the "Subscribe" button. You will be redirected to our billing provider - Stripe. Follow the instructions on Stripes page to subscribe. After successful subscription, you will have access to all the paid features of Chronologies. Changes should be visible within few minutes. You should see this by

To manage your subscription, go to the "Manage billing" page of your account - accessible after clicking your avatar on any page. You will be redirected to our billing provider - Stripe. Follow the instructions on Stripes page to make changes to your subscription plan.

To cancel your subscription, go to the "Manage billing" page of your account - accessible after clicking your avatar on any page. You will be redirected to our billing provider - Stripe. Follow the instructions on Stripes page to cancel your subscription plan. After canceling your subscription, you will still have access to the paid features until the end of the current billing period.

If you cancel your subscription, you will still have access to the paid features until the end of the current billing period. After that, your account will revert to the free plan, and you will lose access to the paid features. Your timelines and data will remain intact, and you can continue to use Chronologies with the free features. If you exceeded the free plan limits - like collaborators or timelines count, you will be able to access your data, but only in a read-only mode, until you remove data to match free plan limits, or subscribe again.

Yes, your credit card details are safe with Chronologies. We do not store any credit information on our side. We use Stripe, a secure and reliable payment processor, to handle all transactions. Stripe is certified to PCI Service Provider Level 1. Read more about it on Stripes page.

If you did not receive a confirmation link during sign up, please check your spam folder. If the email is not in your spam folder, please reach out to us through our contact page and we will assist you with the confirmation process.

To edit or delete an entry on a timeline, navigate to the timeline page by clicking on the "See timeline" link of the corresponding timeline on the timeline overview page. Once on the timeline page, you will see a list of all the entries on the timeline. You can edit an entry by clicking on the "Edit" button next to the entry and delete an entry by clicking on the "Delete" button.
Note that if you are visiting a public timeline, that you do not own, you will not be able to edit or delete entries.

To invite collaborators, go to the settings page of the timeline you want to collaborate on. On the "Collaborators" section, you can add email addresses of the people you want to invite. Once you've added the email addresses, click on "Add" and the collaborators will be able to access and contribute to the timeline immediately, as long as they have an account with this email. If they don't, they need to sign up first.

By default, timelines are set to "Private", meaning only you and collaborators can view them.

To change the visibility of a timeline, go to settings page of the timeline you want to make public. On the "General" section, you will find options related to "Timeline visibility". Depending on your preferences, you can choose to have the timeline be "Public" or " Unlisted".

Public timelines are visible to everyone and listed in the public timelines directory. Unlisted (also known as "Sharable") timelines are not visible on the public timelines page, but can be accessed by anyone with the link to the timeline.

To change the sorting order of entries on a timeline, go to the settings page for that timeline by clicking the settings icon next to it on the timelines overview page. In the General section, you will find the option to sort the entries by date ascending or descending. Simply select your preferred sorting order and click save. Entries will be sorted according to the selected order on the timeline page.

If you encounter the "Timeline storage limit reached" error message while uploading to a timeline, it means that you have reached the 25MB storage limit per timeline for that particular timeline under the free tier. To resolve this issue, consider upgrading to a paid plan to increase your limit to 1GB. If you already have pro plan and still encounter this issue, please reach out to us via our contact form. We will assist you in managing your storage or exploring potential upgrades to ensure you can continue building your timeline without interruptions.

If you receive the "Account storage limit reached" error message, it indicates that you have exceeded the 100MB storage limit for your account on the free tier. To resolve this issue, consider upgrading to a paid plan to increase your limit to 10GB. If you already have pro plan and still encounter this issue, please contact us using the contact form. We will assist you in managing your storage or exploring potential upgrades to ensure you can continue building your timeline without interruptions.

You can import your timelines from GitKraken Timelines into Chronologies. Under the settings of a timeline, go to the Import section and select the .json file that you exported from GitKraken timelines. If you had any annotations in your timeline, you can choose to create entries for them by checking the "Create entries for annotations" checkbox. Two entries will be created for every annotation: one for the start date and one for the end date, prefixed with 'Start: ' and 'End: ' respectively.

Note that GitKraken Timelines has been sunset, so it is no longer possible to export timelines from the service. However, we understand that some users may still have access to their previously exported .json files and may want to import them into Chronologies.

If you have forgotten your password or need to reset it for any other reason, you can do so easily on our website. Simply go to the reset password page and enter the email address associated with your account. We'll send you an email with instructions on how to reset your password. If you don't receive an email from us within a few minutes, please check your spam folder. If you're still having trouble resetting your password, please don't hesitate to contact us and we'll be happy to help you out.

If you're a logged-in user and would like to set a new password, simply go to the set new password page . Once there, you'll be able to enter your desired new password in the provided text field, and then click the 'Set new password' button to save your changes. That's it!

Absolutely! With the new Profile feature, you have the flexibility to change your email and password directly from your profile settings. Take control of your account details with ease. Additionally, you can now personalize your profile by adding more personal information, such as your name.

Yes, most of the content on Chronologies is generated by AI models, specifically natural language generation models. This includes the FAQ page, some of the timeline entries, and other parts of the site. We also use machine learning technologies for implementation support. However, our team of human experts carefully curates and reviews all generated content to ensure its accuracy and relevance. We are committed to providing high-quality, trustworthy information to our users, and we believe that our use of AI can help us achieve that goal in an efficient and effective manner. If you have any concerns or questions about our use of ML models, please feel free to contact us.

Yes, you can export your timeline to PDF for a neatly formatted printout. To do this, use the following keyboard shortcuts for your operating system:

Windows: Press Ctrl + P, then select "Save as PDF" as your destination.
Mac: Press Cmd + P, then choose "Save as PDF" from the destination options.
This allows you to generate a PDF version of your timeline for easy printing or sharing.

Chronologies supports the following types of date inputs for timeline entries:

• Date: A standard date including year, month, and day.
• Date and Time: Includes the same as Date, but with additional fields for hour, minute, and seconds.
• Free Text: A flexible text field for custom date formats or descriptions.

You can specify Date and Date and Time for any point between 01.01.0001 and 31.12.9999. For other date formats or specific cases, you can switch to Free Text.

Note: If you create an entry with "Free Text," your timeline will automatically switch to custom sorting mode, allowing you to manually define the order of all entries.

Yes, you can embed your unlisted or public timeline directly on your website. Simply copy the embed code from the timeline settings page or by clicking the "Embed" button in the Share modal. To control the appearance, set the colorScheme attribute in the embed code:

• "auto": Adapts to the viewer's system or browser preference on the embedding website.
• "dark": Forces a dark theme for the embedded timeline.
• "light": Forces a light theme for the embedded timeline.

To remove the Chronologies branding, first you need to be on any paid plan. Then go to the settings of the timeline you want to remove branding from. In the "General" section, you will find the option to remove branding. Simply check the "Hide Chronologies branding on the timeline when embedded" option.

If you cannot add more timelines, it means you have reached the limit of timelines you can create. To resolve this issue, consider upgrading to a paid plan to increase your limit to unlimited. If you already have pro plan and still encounter this issue, please reach out to us via our contact form.

If you want to generate more timelines, consider upgrading to a paid plan to increase your limit to unlimited. If you already have pro plan and still encounter this issue, please reach out to us via our contact form. You can also save the generated timeline by upgrading to a paid plan, which allows you to save and access your generated timelines at any time.